Head of Corporate Support Services

This vacancy is now closed

Description

Head of Corporate Support Services

Horder Healthcare

We are on the look-out for a Head of Corporate Support Services across our sites in East and West Sussex.

What you'll do

As part of Senior Management Team manage, support and develop the following departments
- Catering
- Housekeeping
- Guest services
- Transport
Participate in budget/business planning and the development of their departments through both strategic and operational improvement and development.
Ensure that the corporate support services are responsive to patient needs, fostering continued liaison with the clinical team to determine the appropriateness and timing of interventions.
Ensure effective training programmes are in place to achieve the quality targets regarding customer care, cleaning, food presentation and the handling of concerns and complaints
To ensure resources are managed effectively and appropriately, including temporary staff, maintenance requests, selection and ordering of equipment and supplies. Ensure the performances of departments are managed against agreed Key Performance Indicators (KPIs):
- Staff work hours/establishments/lost hours
- Patient satisfaction (PSQs)
Participate in the Management on call rota

Who you'll be

What you need to have

A qualification in management or significant operational experience at a management level.
The ability to manage a large team in a diverse environment with a focus on client and customer service.
Strong organizational and time management skills
Proven track record in delivering services within budget
Flexibility and the ability to innovate
The ability to present and report on relevant business information
Working experience/knowledge of hospitals/healthcare
Supervisory level qualification in Food Safety

In addition to a £56,000 - £65,300 a year salary dependent on experience, we also offer a number of benefits which are below:

Role brief document