Head of Corporate Support Services

Crowborough, East Grinstead, Seaford

This vacancy is now closed

Description

Head of Corporate Support Services  

Horder Healthcare

We are on the look-out for a Head of Corporate Support Services across our sites in East and West Sussex. 

What you'll do   

  • As part of Senior Management Team manage, support and develop the following departments
    • Catering
    • Housekeeping
    • Guest services
    • Transport
  • Participate in budget/business planning and the development of their departments through both strategic and operational improvement and development.
  • Ensure that the corporate support services are responsive to patient needs, fostering continued liaison with the clinical team to determine the appropriateness and timing of interventions.
  • Ensure effective training programmes are in place to achieve the quality targets regarding customer care, cleaning, food presentation and the handling of concerns and complaints
  • To ensure resources are managed effectively and appropriately, including temporary staff, maintenance requests, selection and ordering of equipment and supplies. Ensure the performances of departments are managed against agreed Key Performance Indicators (KPIs):
    • Staff work hours/establishments/lost hours
    • Patient satisfaction (PSQs)
  • Participate in the Management on call rota 

Who you'll be  

  • Someone who has great communication and organisational skills
  • Confident and determined personality
  • High level negotiator and influencer 
  • Self driven and forward thinker
  • Team player, including the ability to enthuse and motivate reporting staff 
  • Customer centric

    What you need to have 

  • A qualification in management or significant operational experience at a management level.
  • The ability to manage a large team in a diverse environment with a focus on client and customer service.
  • Strong organizational and time management skills
  • Proven track record in delivering services within budget
  • Flexibility and the ability to innovate 
  • The ability to present and report on relevant business information
  • Working experience/knowledge of hospitals/healthcare
  • Supervisory level qualification in Food Safety   

In addition to a £54,419 - £63,446 a year salary dependent on experience, we also offer a number of benefits which are below:  

  • Family Friendly policies 
  • Outstanding training and development opportunities 
  • Full medical insurance 
  • Free parking ( not all sites)
  • Free lunch
  • Pension scheme
  • Full health and wellbeing programme