Guest Services Assistant (Clinical Support) – Bank (zero hours contract)
We are on the look-out for a highly motivated and enthusiastic Guest Services Assistant to deliver first-class customer service to patients at our Crowborough Hospital – a centre of excellence in orthopaedics. Recently awarded OUTSTANDING by the CQC, we are a hospital with a difference.
A highly customer focused, skilled multi-tasker, you will work across the hospital in different areas. Working as a ward clerk; in our surgical clinic preparing paperwork; on a reception desk; to completing medical records, no two days are the same. You will have bags of energy and be able to adapt to change
As a thank you for your passion in delivering excellence in all aspects of your work, we will care for your career, with rewards and opportunities that aren’t just good – they are exceptional:
Must Haves
- Face to face customer service experience
- A minimum of two years recent administration experience
- Ability to multi-task and confident to work alone
- Good communication and interpersonal skills with colleagues at all levels
- A bright and breezy telephone manner (you can hear a smile over the phone!)
- Computer literacy including recent working experience of Microsoft Word, Excel and Outlook
- A “Can do” attitude
Nice to Haves
- Customer Service training
- Previous experience in a medical setting will set you apart from the rest
- Experience of maintaining petty cash records and petty cash reconciliation
- Knowledge of PIMS