Guest Services Assistant (Receptionist) – Bank
We are on the look-out for a highly motivated and enthusiastic Guest Services Assistant to deliver first-class customer service to patients at our Crowborough Hospital – a centre of excellence in orthopaedics. Recently awarded OUTSTANDING by the CQC, we are a hospital with a difference.
A highly customer focused, skilled multi-tasker, you will work across the hospital in different areas. Working as a ward clerk; in our surgical clinic preparing paperwork; on a reception desk; to completing medical records, no two days are the same. You will have bags of energy and be able to adapt to change
Must Haves
- Face to face customer service experience including reception
- A minimum of two years recent office experience
- Ability to multi-task and confident to work alone
- Good communication and interpersonal skills with colleagues at all levels
- A bright and breezy telephone manner (you can hear a smile over the phone!)
- Computer literacy including recent working experience of Microsoft Word, Excel and Outlook
- Educated to minimum GCSE level (or equivalent) A-C/5-9* Math and English
- A “Can do” attitude
Nice to Haves
- Customer Service training
- Previous experience in a medical setting will set you apart from the rest
- Experience of maintaining petty cash records and petty cash reconciliation
- Knowledge of PIMS