Guest Services Medical Records Assistant (Clinical Support)
We are on the look-out for a highly motivated and enthusiastic Guest Services Assistant to deliver first-class customer service to patients at our Crowborough Hospital – a centre of excellence in orthopaedics. Recently awarded OUTSTANDING by the CQC, we are a hospital with a difference.
A highly customer focused, skilled multi-tasker, you will work across the hospital in different areas. Working as a Medical Records Assistant you will have bags of energy and be able to adapt to change. You will be handling and moving large quantities of records at times.
As a thank you for your passion in delivering excellence in all aspects of your work, we will care for your career, with rewards and opportunities that aren’t just good – they are exceptional:
- A competitive salary
- A generous pension scheme
- 27 days holiday (plus bank holidays)
- Private Medical and Westfield Health
- Free onsite gym
- Free parking
- Life Insurance
- A free meal from our staff restaurant – conditions apply
- A catalogue of unique training courses
- The opportunity to make a real difference to a patient’s journey
Must Haves
- Face to face customer service experience
- A minimum of two years administration experience
- Ability to multi-task and confident to work alone
- Good communication and interpersonal skills with colleagues at all levels
- A bright and breezy telephone manner (you can hear a smile over the phone!)
- Computer literacy including recent working experience of Microsoft Word, Excel and Outlook
- Previous records handling experience
Nice to Haves
- Customer Service training
- Previous experience in a medical setting will set you apart from the rest
- Medical Records training
- Knowledge of PIMS