Private Patient Advisor
Horder Healthcare is on the look-out for someone to act as a specialist to knowledgably answer patient queries and engage with prospective new patients through the promotion of Horder Healthcare at our sites in Crowborough and East Grinstead.
What you'll do
- Ensure all self-pay and PI patients enquiries from emails and phone calls are answered.
- Supply information, advice, help and support when required.
- Process bookings in accordance with Horder Healthcare’s Access Policy and associated Standard Operating Procedures.
- Update the Patient Administration System and create supporting documentation to include admission/appointment letters and discharge letters.
- Work closely with clinical staff to ensure suitable allocation of patients to appropriate clinics and theatre lists.
- Receive and action telephone enquiries from patients regarding appointment and admission bookings.
Who we’re looking for
- Experience working in a telephone-based sales/customer service role.
- Previous healthcare experience would be an advantage.
- Ability to prioritise workload and pay close attention to detail.
- Experience using a Customer Relationship Management system.
- Strong IT skills.
- Excellent telephone skills.
In addition to a year salary of £20,000 - £23,000 we also offer an incredible number of benefits which are below:
- Family Friendly policies.
- Outstanding training and development opportunities.
- Full medical insurance.
- Full health and wellbeing programme.