Patient Services Advisor

Crowborough

This vacancy is now closed

Description

Patient Services Advisor

The Horder Centre, Crowborough

£20,721.65 (FTE) - 22.5 hours per week

At Horder Healthcare we are committed to delivering the very best patient service starting from the initial patient enquiry (NHS or Private) through to booking, treatment, recovery and discharge.

This is a key role within the Patient Services Team.  You will be responsible for handling all patient enquiries and making all bookings (physio, outpatients and surgical) related to a patient’s pathway.

The role will ensure that there is consistently high standards of administrative service to patients irrespective of their referral route, which is embedded throughout the culture and working practices of the team.

Must Haves

  • Good general education
  • Previous experience in a bookings/customer service role
  • Demonstrable ability to work with a wide range of people
  • Highly proficient with current technology and software application
  • Ability to prioritise workload and meet deadlines
  • Well-presented and articulate
  • Customer role using telephones.

Nice to Haves

  • Experience in a hospital/medical environment
  • Experience in a role dealing directly with the public
  • ERS knowledge .
  • Experience with RTT
  • iPMS

As a thank you for your passion in delivering exceptional patient care, we’ll care for your career, with rewards and opportunities that aren’t just good - they’re exceptional.

  • A salary benchmarked inline with the NHS
  • A generous pension scheme – 3% employee and 6% employer – from 3 months
  • 27 days holiday (plus bank holidays) to enjoy some well deserved R&R
  • Private medical and Westfield Health
  • Enhanced Maternity pay and Paternity Leave
  • Free parking
  • Life insurance
  • A free lunch (turns out there is such a thing!)
  • A catalogue of unique training courses, from IT skills to leadership training with a twist
  • The opportunity to make a real difference.

For more information take a look at our role brief or get in touch with the Talent Team at recruitment@horder.co.uk