Senior IT Operations Engineer

Crowborough, East Grinstead

This vacancy is now closed

Description

‘Caring for your Career’

Senior IT Operations Engineer – Crowborough and East Grinstead – Full time

An exciting opportunity has arisen for a Senior IT Operations Engineer who will focus on the technical delivery of IT services and provide excellent IT support to Horder Healthcare.

 

We are looking to change the way IT works at HH through an innovative approach. This is about introducing new models to deliver a hybrid model of IT for the digital future of HH. It’s not about traditional, we are going to continually upset the norm.

 

Personal Attributes

·         Excellent customer service skills

·         Self-motivated approach to learning

·         Enthusiastic, communicative and inquisitive individual

·         Motivated by producing quality work within agreed timescales

·         Creative problem solver who listens, processes and then acts

·         Structured working practices

·         Able to work on own initiative and as part of a team in a technical environment

·         Ability and willingness to learn new technologies

·         Good communication skills, written and verbal

·         Excellent organisational and time management skills, flexible towards working hours

Must Haves

At least 3 years IT helpdesk/service desk experience working within an ITIL (or similar) framework.

Excellent working knowledge of the following, including in-depth troubleshooting:

·         Service Desk (ITSM) Tools such as Spiceworks and Jira Service Desk

·         Microsoft Windows 7 and 10 including deployment

·         Microsoft Office 2013 or higher

·         User administration (Active Directory)

·         Desktop and laptop hardware

·         Remote support tools (such as VNC)

·         Office 365

·         Security Suits (such as Sophos Enterprise Console or another Enterprise antivirus/antimalware tool)

·         MDT (or similar imaging tool)

·         Veeam Backup & Replication/Availability Suite (or similar backup tool)

Understanding of the following technologies:

·         TCP/IP

·         Active Directory

·         WiFi

·         Group Policies

·         Virtualisation

·         Proxy/Web Filtering

·         DNS/DHCP

·         Unified Communications e.g. Skype

Nice to Haves

Experience supporting and managing the following:

·         i.Patient Manager (iPM) (or similar Patient Administration System)

·         Phone systems (Both VoIP and traditional PBX)

·         iOS, Android, Mac

·         Infrastructure Management Solutions e.g. Lansweeper

As a thank you for your passion we’ll care for your career, with rewards and opportunities that aren’t just good - they’re exceptional:

  • A salary benchmarked against the NHS
  • Annual colleague bonus – conditions apply
  • A generous pension scheme – 3% employee and 6% employer – from 3 months
  • 27 days holiday (plus bank holidays) to enjoy some well deserved R&R
  • Private medical and Westfield Health
  • Free onsite gym – Crowborough only
  • Free parking – Crowborough only
  • Life insurance
  • A free lunch (turns out there is such a thing!)
  • A catalogue of unique training courses, from IT skills to leadership training with a twist
  • The opportunity to make a real difference.

 

For more information take a look at our role brief or get in touch with the Talent Team at recruitment@horder.co.uk #TeamHorder   #CaringforyourCareer