Personal Attributes
· Excellent customer service skills
· Self-motivated approach to learning
· Enthusiastic, communicative and inquisitive individual
· Motivated by producing quality work within agreed timescales
· Creative problem solver who listens, processes and then acts
· Structured working practices
· Able to work on own initiative and as part of a team in a technical environment
· Ability and willingness to learn new technologies
· Good communication skills, written and verbal
· Excellent organisational and time management skills, flexible towards working hours
Must Haves
At least 3 years IT helpdesk/service desk experience working within an ITIL (or similar) framework.
Excellent working knowledge of the following, including in-depth troubleshooting:
· Service Desk (ITSM) Tools such as Spiceworks and Jira Service Desk
· Microsoft Windows 7 and 10 including deployment
· Microsoft Office 2013 or higher
· User administration (Active Directory)
· Desktop and laptop hardware
· Remote support tools (such as VNC)
· Office 365
· Security Suits (such as Sophos Enterprise Console or another Enterprise antivirus/antimalware tool)
· MDT (or similar imaging tool)
· Veeam Backup & Replication/Availability Suite (or similar backup tool)
Understanding of the following technologies:
· TCP/IP
· Active Directory
· WiFi
· Group Policies
· Virtualisation
· Proxy/Web Filtering
· DNS/DHCP
· Unified Communications e.g. Skype
Nice to Haves
Experience supporting and managing the following:
· i.Patient Manager (iPM) (or similar Patient Administration System)
· Phone systems (Both VoIP and traditional PBX)
· iOS, Android, Mac
· Infrastructure Management Solutions e.g. Lansweeper
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