Guest Services Assistant

Crowborough

This vacancy is now closed

Description

‘Caring for your Career’

Guest Services Assistant (Clinical Support)

The Horder Centre, Crowborough

£19,020 ( pro rata) 30hrs

We are on the look-out for a highly motivated and enthusiastic Guest Services Assistant to deliver first-class customer service to patients at our Crowborough Hospital – a centre of excellence in orthopaedics. Recently awarded OUTSTANDING by the CQC, we are a hospital with a difference.

A highly customer focused, skilled multi-tasker, you will work across the hospital in different areas. Working as a ward clerk; in our surgical clinic preparing paperwork; on a reception desk; to completing medical records, no two days are the same. You will have bags of energy and be able to adapt to change

Must Haves

  • A minimum of 2 years customer service experience, face to face and on the telephone.
  • A minimum of 2 years recent administration experience
  • Ability to multi-task and confident to work alone
  • Good communication and interpersonal skills with colleagues at all levels
  • A bright and breezy telephone manner (you can hear a smile over the phone!)
  • Proficient in Microsoft Word, Excel and Outlook with recent working experience
  • Excellent Keyboard/ skills
  • Good general education – minimum GCSEs or equivalent A-C / 5-9* in Maths and English.

Nice to Haves

  • Customer Service training
  • Previous experience in a medical setting will set you apart from the rest
  • Experience of maintaining petty cash records and petty cash reconciliation
  • Knowledge of iPMS
  • Medical Records management experience

 As a thank you for your passion in delivering excellence in all aspects of your work, we will care for your career, with rewards and opportunities that aren’t just good – they are exceptional:

  • A salary that benchmarked inline with the NHS
  • A generous pension scheme
  • 27 days holiday (plus bank holidays) to enjoy some well deserved R&R
  • Private medical and Westfield Health
  • Life insurance
  • A catalogue of unique training courses, from IT skills to leadership training with a twist
  • The opportunity to make a real difference.

For more information take a look at our role brief or get in touch with the Talent Team at recruitment@horder.co.uk #TeamHorder #CaringforyourCareer