‘Caring for your Career’
Guest Services Assistant (Clinical Support)
The Horder Centre, Crowborough
£19,020 ( pro rata) 30hrs
We are on the look-out for a highly motivated and enthusiastic Guest Services Assistant to deliver first-class customer service to patients at our Crowborough Hospital – a centre of excellence in orthopaedics. Recently awarded OUTSTANDING by the CQC, we are a hospital with a difference.
A highly customer focused, skilled multi-tasker, you will work across the hospital in different areas. Working as a ward clerk; in our surgical clinic preparing paperwork; on a reception desk; to completing medical records, no two days are the same. You will have bags of energy and be able to adapt to change
Must Haves
- A minimum of 2 years customer service experience, face to face and on the telephone.
- A minimum of 2 years recent administration experience
- Ability to multi-task and confident to work alone
- Good communication and interpersonal skills with colleagues at all levels
- A bright and breezy telephone manner (you can hear a smile over the phone!)
- Proficient in Microsoft Word, Excel and Outlook with recent working experience
- Excellent Keyboard/ skills
- Good general education – minimum GCSEs or equivalent A-C / 5-9* in Maths and English.
Nice to Haves
- Customer Service training
- Previous experience in a medical setting will set you apart from the rest
- Experience of maintaining petty cash records and petty cash reconciliation
- Knowledge of iPMS
- Medical Records management experience
As a thank you for your passion in delivering excellence in all aspects of your work, we will care for your career, with rewards and opportunities that aren’t just good – they are exceptional:
- A salary that benchmarked inline with the NHS
- A generous pension scheme
- 27 days holiday (plus bank holidays) to enjoy some well deserved R&R
- Private medical and Westfield Health
- Life insurance
- A catalogue of unique training courses, from IT skills to leadership training with a twist
- The opportunity to make a real difference.
For more information take a look at our role brief or get in touch with the Talent Team at recruitment@horder.co.uk #TeamHorder #CaringforyourCareer