Claims and Complaints Lead

Crowborough, East Grinstead

This vacancy is now closed



We're on the look-out for an experienced Claims and Complaints Lead, to work cross site within our Governance team at Horder Healthcare

What you'll do  

  • Manage and maintain contemporaneous records on all claims and complaints received by Horder Healthcare.
  • Liaise directly with patients in response to their complaints.
  • Work closely with relevant managers in the collation and analysis of incidents, claims, complaints and patent experience identifying trends and areas of particular risk.
  • To provide support and cross working with the Datix lead
  • To provide administrative support to the Governance team

Who you'll be 

  • Someone who has great communication skills
  • Someone who is customer focused.
  • Someone who enjoys working as part of our high performing team
  • Confident and determined personality

What you need to have

  • Experience with complaints management
  • Customer Service experience
  • High level of administration experience
  • Competent with working with excel and word, databases, Outlook and Teams.

"In addition to a £27,279 a year salary, we also offer an incredible number of benefits which are below:"

  • Family Friendly policies
  • Outstanding training and development opportunities
  • Full medical insurance
  • Full health and wellbeing programme