Private Patient Advisor
Horder Healthcare is on the look-out for someone to act as a specialist to knowledgably answer patient queries and engage with prospective new patients through the promotion of Horder Healthcare at our sites in Crowborough and East Grinstead. Full time and part time hours available
What you'll do
- Ensure all self-pay and PI patients enquiries from emails and phone calls are answered.
- Supply information, advice, help and support when required.
- Process bookings in accordance with Horder Healthcare’s Access Policy and associated Standard Operating Procedures.
- Update the Patient Administration System and create supporting documentation to include admission/appointment letters and discharge letters.
- Work closely with clinical staff to ensure suitable allocation of patients to appropriate clinics and theatre lists.
- Receive and action telephone enquiries from patients regarding appointment and admission bookings.
Who we’re looking for
- Experience working in a telephone-based sales/customer service role.
- Previous healthcare experience would be an advantage.
- Ability to prioritise workload and pay close attention to detail.
- Experience using a Customer Relationship Management system.
- Strong IT skills.
- Excellent telephone skills.
In addition to a year salary of £20,000 - £23,000 we also offer an incredible number of benefits which are below:
Family friendly policies.
- Outstanding training and development opportunities.
- Full medical insurance.
- Full health and wellbeing programme.