Recognised by 'Best Companies' as being one of the Top 20 Health and Social Companies to Work for in 2022, have an excellent opportunity for a full-time, permanent Clinical Support Administrator based at The Horder Centre, Crowborough.
Reporting to the Guest Services Manager, we are looking for a dynamic and enthusiastic person to join our fantastic Guest Services department. The successful candidate with play a key role within the team, with responsibility for providing 360 administrative support to the clinical teams to enable a seamless patient journey.
About the role:
- Handling the preparation of medical records for consultant-lead out-patient appointments and surgery
- Use of computer programmes – for example Microsoft packages, Patient Administration Systems, Image requesting software – to admit patients, book follow-up patients and type discharge summaries.
- Update the Patient Administration System (PAS) as required, checking and amending registration and insurance details, creating supporting documentation such as appointment letters and discharge letters as required
- Arrange diagnostic investigations through trust hospitals and transport when required.
- Identify and propose improvements in service delivery based on customer feedback and own observations.
- Contact each post-operative patient within agreed timeline to ensure that they are happy with the services provided and to identify if further assistance may be required.
About you:
- Excellent communication and organisational skills
- Previous experience in an administrative, customer facing role
- Excellent IT skills
- Adaptable and flexible – this role will include working within different areas of the guest services department
- Previous experience in a healthcare and ward clerk role is desirable, but not essential
Location: The Horder Centre, Crowborough
Working Hours: Permanent, full time
Salary: £10.45 per hour
What we offer:
- BUPA health insurance
- Free onsite parking
- Free meals
- Free onsite gym
- Company funded access to Westfield Health
- Annual leave and sickness allowance
- Enhanced family friendly policies
- Generous private pension scheme
- 24/7 Employee Assistance Programme
- Outstanding training and development opportunities
Right to work in the UK
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.