Patient Services Advisor


Playing a pivotal role in our patient’s journeys, our Patient Services Advisors are responsible for anything from dealing with enquiries, to making all bookings related to a patient’s pathway. We are on the lookout for an empathetic and customer focused individual to join our Patient Services team, who pride themselves on providing 5*service to both our valued patients and employees.

Based from The Horder Centre, Crowborough, this is a part-time (30-hours / 4-day week), permanent role, with fantastic opportunities to learn, develop and grow within our outstanding CQC rated hospital.

About you:

  • You will have a passion for customer service, providing excellent administrative and personal support to all of our valued patients.
  • Excellent organisational skills…to ensure that our patient’s receive the 5* service we pride ourselves on offering.
  • Proactive and forward thinking, with a passion for continued learning.
  • IT savvy! We use a varied range of IT software.
  • A working ethic aligned to our core values as a group: Caring, Friendly, Quality, Integrity and Pride.

Pro-Rata Salary: £17,752.80 per annum (£22,191.00 FTE)


Right to work in the UK

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, all successful applicants will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.