Patient Administrator

SMSKPE Eastbourne

We are Sussex MSK Partnership East (SMSKPE).

SMSKPE manages the care and treatment of patients with bone, joint and muscle conditions (musculoskeletal or MSK for short). By bringing different specialisms together we can ensure that patients receive prompt and appropriate care that focuses on their individual needs and situations.

Based from Eastbourne, the Sussex MSK Partnership East team have an exciting opportunity for a Patient Administrator to join their team on a permanent, part-time basis (30-hours / 4 days per week). Connecting with patients on a daily basis, the successful candidate will ensure a seamless healthcare journey for all of our patients.

About the role:

  • Connecting with patients via both telephone and email at every stage of their care, from the initial referral from their GP through our various pathways and eventually to the completion of their care
  • Responsible for all aspects of administrative service delivery, including the booking of patients, coordination of diagnostic results, working with clinicians, resolving queries, and supporting delivery of services that exceed patient expectations
  • Efficient management of the internal computer systems to actively manage patients through care pathways and provide clinicians with all necessary clinical notes prior to specific clinics

About you:

  • Strong experience in an administrative role
  • Excellent communication and organisational skills
  • Good IT skills – including Microsoft Office
  • Previous experience with ERS and System One would be desirable, but not essential
  • Previously experience in an administrative healthcare environment would be advantageous

Location: Eastbourne
Working Hours: Permanent, part-time
Salary: £17,784.00 per annum, increasing to £18,704.40 per annum after a 6-month probation period. (£19718.40 after 2 years of service)