We are East Sussex MSK Community Partnership (ESMSK).
Are you passionate about making a difference in patients’ lives through excellent administrative support? We’re looking for a proactive and compassionate Patient Administrator to join our dedicated team in Eastbourne and help deliver a seamless healthcare journey for our patients.
As a Patient Administrator, you’ll play a vital role in supporting our clinical pathways and helping patients access the care they need—from physiotherapy and orthopaedics to pain management and rheumatology.
The Office opening hours are Monday to Thursday 8:00 am – 6:00 pm and Friday 8:00 am – 5:00 pm with the office closed on weekends and bank/public holidays.
About the Role:
- Communicating with patients via phone, email, and Accurx messaging throughout their journey from referral to discharge.
- Coordinating appointments, diagnostics, and referrals to external providers.
- Supporting clinicians with accurate and timely access to patient notes and results.
- Resolving queries and contributing to a smooth-running, patient-focused service.
- Participating in team training and development sessions.
We’ll provide full training to help you thrive in the role and grow your skills in our systems and processes.
About you:
- Experienced in administration, ideally in a healthcare setting.
- Confident with phone and written communication.
- Adaptable and team-oriented, with the ability to respond effectively to changing priorities and support colleagues as needed.
- Organised and Proficient in Microsoft Office and general IT systems.
- Familiar with ERS and System One (desirable but not essential).
- Positive, proactive, and ready to make a real impact.
Location: ESMSKPE Office at Ivy House, Eastbourne
Contract Type: Permanent, Full-Time, 37.5 hours
Shift Pattern: Shifts range from 8am-4pm, 9am-5pm or 10am-6pm(Mon-Thurs) with at least one Early and Late shift a week and the rest can be flexible for fairness.
Salary: £23,868.00 per annum with increases after successful probation completion
Right to work in the UK
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.
At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.
As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.
In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.