Salary: £30,000 per annum
Lead a Team That Makes Every Patient Experience Exceptional
Are you a confident people leader with a passion for customer service and operational excellence? We are looking for a Guest Services Supervisor to lead our Reception, Clinical Support and Medical Records teams, ensuring every patient receives a professional, welcoming and seamless experience from first contact through to treatment.
This is an exciting opportunity for an experienced supervisor who thrives in a fast-paced environment, enjoys developing people, and takes pride in delivering outstanding service standards.
What You'll Be Doing
As Guest Services Supervisor, you'll support the day-to-day running of our Guest Services department, leading colleagues, coordinating resources and ensuring services operate safely, efficiently and in line with regulatory requirements.
Key responsibilities include:
- Supervising and supporting Reception, Clinical Support and Medical Records teams.
- Managing rotas, staffing levels and daily workload allocation.
- Coaching, mentoring and developing team members through 1:1s, annual reviews and performance support.
- Monitoring service standards and implementing improvements to enhance the patient journey.
- Overseeing the secure management of patient records and Subject Access Requests.
- Managing operational issues, complaints and incidents, escalating where appropriate.
- Building strong relationships with clinical and support teams to ensure a seamless patient experience.
- Acting as deputy to the Patient Services Manager when required.
What We're Looking For
You'll bring:
✅ Experience leading or supervising teams within healthcare, patient services, hospitality or customer-facing environments.
✅ Strong organisational and problem-solving skills, with the ability to prioritise workloads and manage competing demands.
✅ Experience coordinating rotas, resources and operational activities.
✅ Excellent communication and interpersonal skills, with confidence handling challenging situations professionally.
✅ Knowledge of confidentiality, data protection and information governance principles.
✅ Good IT skills, including Microsoft Outlook, Word and Excel.
It Would Be Great If You Also Have
- Previous leadership experience within a healthcare setting.
- Experience managing complaints, incidents or service improvement projects.
- Knowledge of medical records processes and Subject Access Requests.
- Experience using healthcare management systems such as iPMS or Compucare 8.
- A supervisory, leadership or customer service qualification.
Why Join Us?
This role offers the opportunity to make a genuine impact on patient care while developing your leadership career within a supportive and professional healthcare environment. You'll lead an important team, drive service excellence and help create exceptional experiences for patients every day.